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Category: Casino management

Multitasking the enemy of success?

Multitasking the enemy of success?

When your best work turns out to be your competitors worst, you could be a victim of multitasking, it’s never too late to take action so say ‘NO’ to multitasking! Pubished by Infinity Gaming Magazine, February 2021 Some might say that multitasking is the ultimate ‘must have’ skill in today’s competitive job market because it’s considered productive to answer an email, order a coffee, have a meeting with your boss, fix a slot machine and, all this, while having to…

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Live, work and grow your passion (and hopefully your boss can help!)

Live, work and grow your passion (and hopefully your boss can help!)

I’m sure that you would agree that passion and engagement in the workplace make a big difference to both productivity and revenues. I’m also positive that it’s safe to say that when employees aren’t happy, valued or motivated there is a big chance that they’ll be jumping ship at the drop of a hat and possibly even accepting a job with your competition for the same salary. When good employees are leaving and morale is anemic it’s bad for business…

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The perfect slot machine doesn’t exist!

The perfect slot machine doesn’t exist!

This could easily be the shortest article ever written and I could end this right here and right now by using one of any number phrases such as, “I could be wrong but this is just my opinion” or “your thoughts and comments are welcome” or even “thanks for the memories” because the title says it all doesn’t it? Fortunately, (and for the continuity of this article) there is much, much more to the title than just a bold statement…

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Customer complaint handling and the big “NO”

Customer complaint handling and the big “NO”

Like it or not all Casinos have customers that complain and our ability to deal with them can have one of 2 outcomes. The first one is (hopefully) the one every Casino manager dreams of which is when the dispute is resolved quickly and the post incident customer experience is greater than it was before the incident ever happened. As a direct result of such euphoric satisfaction the customer becomes loyal to your casino and their repeat visits are frequent…

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Slot machine myths, operational success and the fun factor

Slot machine myths, operational success and the fun factor

Slot machines have come a long way since the introduction of the Liberty bell by Charles Fey in 1895 and both slots and the people that play them continue to evolve and at an increasingly fast-pace in an increasingly competitive business. Manufacturers fight for market share, CEO’s demand that revenue targets are met and share-holders expect ever increasing returns on their investment. On the other side of the coin the customers of today demand a much more personalized experience that…

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