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Slots Manager vs The Lizard

Slots Manager vs The Lizard

You tick all the boxes, you attend all the right seminars, your histograms are a thing of beauty! So why are your slots results so tediously average? (Published March 2021 inside Infinity Gaming Magazine) Some slots managers go through life doing what’s deemed as appropriate by those who yield power and so that’s how they measure success. Their ultimate dream, their deepest desire, their benchmark of excellence and achievement is nothing more, nothing less than just mundane, stuffy appropriate. They…

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Multitasking the enemy of success?

Multitasking the enemy of success?

When your best work turns out to be your competitors worst, you could be a victim of multitasking, it’s never too late to take action so say ‘NO’ to multitasking! Pubished by Infinity Gaming Magazine, February 2021 Some might say that multitasking is the ultimate ‘must have’ skill in today’s competitive job market because it’s considered productive to answer an email, order a coffee, have a meeting with your boss, fix a slot machine and, all this, while having to…

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Five slots new year’s resolutions you don’t want to keep

Five slots new year’s resolutions you don’t want to keep

We all toy with the idea of new years resolutions, but how many of us actually turn our thoughts into actions and how many of us end up making the wrong ones? published in Infinity Gaming magazine – January 2021 At this time of year slot managers all over the globe look at their personal lives and dream of a brighter future for themselves and their families. They may consider any variety of ambitious and spirited undertakings such doing more…

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Who’s that alien they call the slots manager

Who’s that alien they call the slots manager

The slots manager isn’t an alien! He can fix your slots, build your team, influence your customers and increase your revenues. Isn’t it time you got to know him? published in Infinity Magazine – December 2020 Slot managers all over the world are misunderstood, undervalued, heckled, tormented, and often frowned upon when observed by others for their apparent alien like behavior while walking the casino floor with a sense of purpose and a laptop. In many casinos GM’s are confused…

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Essential Dialogue Part 3 – Slots Manager Versus Slots Shift Manager

Essential Dialogue Part 3 – Slots Manager Versus Slots Shift Manager

Essential dialogue and dealing with difficult conversations are critical if you want your operation to remain focused, competitive and productive, and here’s why you can’t achieve success without them: (As published by Infinity Gaming Magazine October 2020) In part two of Essential Dialogue we concentrated on conversations with the marketing manager. In part three I would like us to take our essential dialogue exchange directly to the casino floor level and hold a manager to subordinate conversation with our distinguished…

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Essential Dialogue Part 2 – Slots Manager v’s Marketing Manager

Essential Dialogue Part 2 – Slots Manager v’s Marketing Manager

Essential dialogue and dealing with difficult conversations are critical if you want your operation to remain focused, competitive and productive, and here’s why you can’t achieve success without them: (Published by Infinity Gaming Magazine September 2020) In part one of Essential Dialogue we concentrated on conversations with the GM, but with casinos operators all over the planet still facing a lot of uncertainty, essential dialogue is going to be necessary on every organizational level if casinos want to successfully adapt,…

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Essential Dialogue Part 1- Slot Manager v’s General Manager

Essential Dialogue Part 1- Slot Manager v’s General Manager

(Published by Infinity Gaming Magazine – July 2020) Essential dialogue and dealing with difficult conversations are critical if you want your operation to remain focused, competitive and productive, and here’s why you can’t achieve success without them. As Casinos across the globe start to re-open after lockdown, there is a lot of uncertainty in the air and operators will have to adapt to a new way of life in order to remain competitive. Companies will need to re-define their strategy…

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The Power of Appreciation

The Power of Appreciation

(Punblished by Casino Life Magazine, June 2020) Making your staff feel appreciated is one of the most important ingredients for operational success, so why do so many operators still fail in this area and what can you do to meet and exceed your employee’s expectations? As another week of lockdown begins, I’m feeling immensely proud of the NHS and of all key workers here in the UK, and around the globe, for the tremendous work they’re doing to keep us…

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EIGHT REASONS YOU SLOT MACHINE OPERATION IS GOING TO FAIL.

EIGHT REASONS YOU SLOT MACHINE OPERATION IS GOING TO FAIL.

(Published by Infinity Gaming Magazine June, 2020) Understanding the key reasons why your slot operation might fail is the first step toward taking proactive action and achieving the kind of success that you always knew was possible.  The bad news is that your competitors are hard at work, and even as I type they’re concocting ways to add more clarity to their brand message, to solve all your customers problems and to add more “wow factor” to their slots experience….

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Slots of value analysis in a time for reflection

Slots of value analysis in a time for reflection

Slots of value analysis in a time for reflection Reflections on how to use slots analysis to provide value to your slots floor, your slots customers and your slots team (Published in Infinity Gaming Magazine May 2020) With Casinos all over the world in lock down, now is a good time to reflect on what might add real value to your operations moving forward, and in the age of big data the seemingly endless bytes, rivers and oceans of data…

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